Attention: Lot Proprietors
7 April 2020
This communication is in response to the growing concerns about COVID-19, commonly referred to as coronavirus. All Strata Management Services (ASMS) are taking this opportunity to pro actively state our current position and expectations in relation to buildings we manage and our COVID-19 Plan going forward.
We are commencing this communication with you to transparently outline our COVID-19 Plan, and the Plan that is currently being developed for your specific building to ensure your safety and the safety of any contractors or visitors to your building.
From our end, along with developing and implementing our COVID-19 Plan (which we have attached for your reference), we have also proactively:
- On all work orders we are stating to all contractors what our increased expectations and procedures during this time.
- Implemented a new ‘Priority Maintenance System’ for maintenance, and our increased safety requirements for Contractors whilst on site.
Regarding maintenance during this time, in order to restrict exposure to Contractors and Lot Proprietors / Residents, ASMS have put in place the following Priority Maintenance System to deal with maintenance jobs, unless advised otherwise by the Council of Owners.
- Priority 1 jobs will be responded to and actioned immediately. This will include all failures of essential services.
- Priority 2 jobs will be reserved for failures such as a burst pipe, or a water leak that require an immediate make safe, however the repair may get delayed and scheduled for repair at a lower risk period.
- Priority 3 jobs will be continually monitored, however there will be no response and the repair/ maintenance will be scheduled for a lower risk period.
- Priority 4 jobs will include all routine non-essential maintenance such as pest inspections, window washing, landscaping etc.
Please be aware that during this time, only essential maintenance will be performed on your building. All other maintenance will be rescheduled unless the Council of Owners advise otherwise.
It is important we all do everything we can to reduce our risk of COVID-19 exposure. Information on social distancing can be sourced at the following link:
In addition to social distancing, here are some additional safe practices to reduce the exposure:
Take extra caution in common garbage areas. Avoid touching common garbage areas whenever possible. Use disposable gloves when you do. Remember to sanitize your hands before you touch your doorknob and enter your apartment.
Take the stairs instead of the elevator. Elevators have poor ventilation and put you in close proximity to other people. Take the stairs whenever possible. If there’s no other choice but to take the elevator, press the button with your elbow. Use hand sanitizer before handling your doorknob and immediately wash your hands inside.
Limit the use of shared spaces. Limit your time in common and shared apartment building spaces you can. If you must use these, try going during less busy times, like early morning or late at night.
Limit guests in the building. The fact of the matter is that fewer visitors means less exposure to germs for everyone who lives there.
From ASMS office perspective, we would like to reiterate it will be business as usual, with the only changes being that the office will be locked, there will be no face to face non-essential meetings or maintenance and some personnel will be working remotely – however there is always staff available to assist you during this period.
If you would like to read some further information regarding COVID-19, the following are sites where you can get Coronavirus updates.
Western Australia Health Department Covid-19 Updates
https://ww2.health.wa.gov.au/Articles/A_E/Coronavirus
Australian Government Department of Health Covid-19 Updates
https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert
World Health Organisation Covid-19 Updates
https://www.who.int/westernpacific/emergencies/
covid-19
Other Covid-19 Resources, can be found at:
The National Coronavirus Helpline is 1800 020 080. This line operates 24 hours a day, 7 days a week. (131 450 if you require translating or interpreting services).
The situation is rapidly changing. We are focusing on putting policies and procedures in place to keep our employees and strata communities under management informed, safe and to avoid business disruption.
Please stay informed, and use your best judgement.
Thank you and regards,
All Strata Management Services
